Terms of service

Terms & Conditions – Zuzuvi

Welcome to Zuzuvi (“we,” “our,” “us”).

These Terms & Conditions govern your use of the Zuzuvi e-commerce website and your purchase of products from VF TEXTILE AND APPAREL SOLUTIONS PRIVATE LIMITED, having its registered office at:

No. 31, Ground Floor, 6th Cross, 1st Main,
Sheegehalli Village, Krishnarajapura Hobli,
Bengaluru, Karnataka – 560036, India

By accessing our website or purchasing from us, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our website or place an order.

1. Nature of Online Sale

All product listings on the website constitute an invitation to offer. Your order constitutes an offer to purchase. We reserve the right to accept, cancel, or reject any order at our sole discretion.

2. Eligibility

To shop with us, you must:

  • Be 18 years or older, or use the website under parental/guardian supervision.

  • Be capable of entering into a legally binding contract.

  • Use this website in compliance with Indian laws.

3. Use of Website

You agree:

  • To use the website only for personal, non-commercial shopping.

  • Not to misuse, hack, disrupt, or attempt unauthorized access.

  • To provide accurate billing, shipping, and contact details.

  • To bear re-delivery costs in case of incorrect address or contact details.

Any commercial resale, scraping of data, or misuse of the website is strictly prohibited.

4. Privacy Policy

Your personal information is governed by our Privacy Policy. By using this website, you consent to the collection and use of your information in accordance with applicable data protection laws.

5. Your Account

If you create an account:

  • You are responsible for maintaining your login credentials.

  • You are responsible for all activities performed under your account.

  • We reserve the right to suspend or terminate accounts providing false or misleading information.

6. Product Information

We strive to display products accurately. However:

  • Images are for illustration only.

  • Actual color, fabric, and size may slightly vary.

  • Product descriptions, prices, and availability may change without notice.

  • Errors may be corrected even after order placement.

Free gifts or promotional items are non-returnable and non-refundable.

7. Price & Payments

  • Prices are displayed in Indian Rupees (₹).

  • We may cancel an order if a pricing or stock error is identified.

  • Payment may be processed before dispatch.

  • We are not responsible for bank authorization failures or payment gateway issues.

  • Fraudulent transactions will lead to legal action.

8. Shipping & Delivery

  • Orders are delivered through third-party courier partners.

  • Estimated delivery time: 4–10 business days.

  • Deliveries depend on serviceable pin-codes.

  • Maximum 3 delivery attempts will be made.

  • Delivery delays due to natural disasters, strikes, or operational issues are beyond our control.

Shipping Charges

Cart Value Shipping Fee
₹599 & below ₹49

Shipping charges are non-refundable unless a verified defect is found.

9. Returns, Refunds & Cancellations

Please refer to our Return & Refund Policy available on the website for detailed instructions and timeframes.

10. Ownership & Risk

Ownership of products transfers to the customer upon successful delivery. The customer assumes risk after delivery.

11. Intellectual Property Rights

All content on the website including:

  • Brand name

  • Logos

  • Product images

  • Designs

  • Text and layout
    are the exclusive intellectual property of VF Textile and Apparel Solutions Pvt. Ltd. and cannot be copied, reused, or exploited without written permission.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their content, security, privacy practices, or services.

13. User Conduct

You shall not:

  • Upload false reviews, abusive content, or defamatory material.

  • Attempt hacking, data scraping, or reverse engineering.

  • Upload malware or viruses.

  • Use the website for illegal or unauthorized purposes.

Violation may result in permanent account termination and prosecution.

14. Limitation of Liability

To the maximum extent permitted by law, our total liability shall not exceed ₹1,000 under any circumstances.

15. Indemnification

You agree to indemnify and hold harmless VF Textile and Apparel Solutions Pvt. Ltd. from any claims arising due to:

  • Breach of these Terms

  • Illegal use of the website

  • Violation of third-party rights

16. Governing Law & Jurisdiction

These Terms shall be governed by the laws of India. Courts at Bengaluru, Karnataka shall have exclusive jurisdiction.

17. Severability

If any provision is found invalid, the remaining Terms shall continue in full force.

18. Modification of Terms

We reserve the right to modify these Terms at any time without prior notice. Continued use of the website implies acceptance of updated Terms.

19. Entire Agreement

These Terms constitute the complete agreement between customer and the Company.

20. Contact Information

For any support or order-related queries:

Email: support@zuzuvi.com
Registered Office:
VF Textile and Apparel Solutions Pvt. Ltd.
No. 31, Ground Floor, 6th Cross, 1st Main,
Sheegehalli Village, Krishnarajapura Hobli,
Bengaluru, Karnataka – 560036, India

Grievance Redressal Officer

As per IT Act, 2000 & Consumer Protection Act, 2019:

Grievance Officer: To Be Appointed
Email: grievance@zuzuvi.com
Working Hours: 10 AM – 7 PM, Monday – Saturday